Borealis Bikes Canada has been consumer direct since 2019. It allows the Canadian consumers to have access to world class fat bikes at better prices. Our customer service is not affected by this. In these days in age, with emails and internet, we are always only a click away. You can go see our premium carbon fat bike, the Crestone, right here: https://borealisbikes.ca/collections/fat-bikes/products/borealis-crestone-sram-eagle
You can also go take a look at our aluminum fat bike, the Flume, the fork, handlebars and seat post are all carbon. Here is the link: https://borealisbikes.ca/collections/fat-bikes/products/flume-alloy-sram-eagle-12-speed
If you have any questions, send us an email.