FAQs

Is Borealis Bikes Canada consumer direct?

Borealis Bikes Canada is consumer direct. 

How long for my tire order to ship?

Orders will ship within 2 business days after your order date.  Weekend and stat holidays are not business days.

How long will it take for my Bike/ wheelset order to ship?

Complete bike orders/ wheelset orders will generally ship within 3-5 business days of ordering depending on availability and time of year.  If it is to be longer than that, we will inform you of the delays to expect. Bikes and wheels are all built to order so they do take time. You will receive a tracking number via email when the order ships.

Can I change my order after it is placed?

Orders can be changed within the first 24 hours of the order being placed unless item is already shipped. After 24 hours any changes will incur a $200 fee per change or a 20% restocking fee if an order is cancelled.

Custom Build

As you can see on our at bike pages, you can B.Y.O.B. (Build Your Own Borealis) as you see fit.  If there is a different setup that you would like and do not see it, drop us a line and we would do our best to help you out.

How long will it take for my small parts order to ship?

Small parts orders will generally ship 1-3 business days depending on order volume. You will receive a tracking number via email when the order ships.

How much assembly is required on complete bikes bought online?

I you choose unassembled, there are no parts installed on the bike, so it is a complete build that must be done by a qualified bike mechanic.  The wheels are already built.  If you choose assembled, it is an 85% build. We build our bikes up completely and tune them to ensure everything is working correctly, we then dissemble the bike to the point that it will fit in boxes. You will need to install the fork and headset, install front brake and install the seat tube. The tires will need to be mounted on the rims and if you have a tubeless specific rim you will need to set up the tires and add sealant. Though we do tune the bike before disassembly, some adjustments of the derailleur(s) and brakes may be required. Borealis recommends having a bicycle mechanic assemble and tune bike for the best performance and safety. Borealis Bikes Canada is not liable for injuries or damage caused by improper installation.

Not seeing what I need?

If there is an item that you are looking for and cannot find it, drop us a line and we will do our best to help you out.

Will you ship internationally?

No we do not.

Is free shipping to anywhere in Canada?

Our free shipping offer and our shipping rates do NOT apply to the NWT, Yukon, Nunavut and Labrador, remote areas or areas that do not have year round road access.  Shipping fees for bikes to the above is 300$ above the normal rates..  For other items, please contact us.  We charge you the actual shipping cost, nothing more.